At Prestige Purse, we take pride in offering high-quality handbags and accessories. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including dust bags, tags, and accessories.
- You must provide a valid proof of purchase (order number or receipt).
Items that cannot be returned include:
- Items marked as Final Sale
- Used, damaged, or altered items
- Products returned without original packaging
If your return is approved, you will receive instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Shipping fees are non-refundable, unless the return is due to a mistake on our part or a defective item.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect items sent
If you need an exchange, please contact us within 48 hours of receiving your order.
Warranty
All products purchased from Prestige Purse come with a 30-day limited warranty against manufacturing defects.
This warranty covers:
- Faulty stitching
- Broken zippers due to manufacturing defects
- Hardware defects (clasps, buckles, or metal parts)
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, water, or improper storage
- Scratches, stains, or fading from regular use
If you believe your product has a manufacturing defect, please contact us with:
- Your order number
- Clear photos of the issue
Our team will review your request and provide a replacement or store credit if the issue qualifies.
Return Shipping
Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Contact Us
If you have any questions about returns or warranty claims, please contact our support team:
Email: info@prestigepurse.com
Website: prestigepurse.com