Return & Refund Policy
At PrestigePurse, customer satisfaction is our priority. We want you to shop with confidence knowing that if you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unused, unworn, and in original condition
- Include all original tags, packaging, accessories, and documentation
- Not show signs of damage, wear, alteration, or misuse
- Be returned within 30 days of the delivery date
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items returned in used or damaged condition
- Products without original packaging or tags
How to Start a Return
To initiate a return, please contact our customer support team:
Email: info@prestigepurse.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item arrived damaged or incorrect)
Our support team will provide return instructions and the appropriate return address.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method used during purchase.
Please allow:
- 3–5 business days for inspection
- 5–10 business days for your financial institution to process the refund
Shipping fees are generally non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photographs to verify the issue and will work promptly to provide a replacement, exchange, or refund when applicable.
Exchanges
We currently offer exchanges for defective or damaged items. If you would like a different style, color, or product, we recommend returning the original item and placing a new order.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- An incorrect item was received
We recommend using a trackable shipping service for all returns.
Order Cancellations
Orders may be canceled before shipment. Once an order has been processed or shipped, it may no longer be eligible for cancellation and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns or refunds, please contact:
PrestigePurse Customer Support
Email: info@prestigepurse.com
Website: https://www.prestigepurse.com
We are committed to providing exceptional service and a smooth shopping experience for every customer.ective, or incorrect.